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Identify and Manage Unhappy Patients

OMIC Risk Manager Anne M. Menke, RN, PhD, presented this webinar for ASORN (American Society of Ophthalmic Registered Nurses). ASORN has graciously granted OMIC permission to provide this webinar to our policyholders.

Ophthalmologists, nurses, and technicians report spending an increasing amount of time dealing with “difficult” patients. Some of these patients are unhappy with the outcome of their care, some have substance abuse (drug and alcohol) issues, some may have mental health issues or dementia. At other times, eye surgeons are surprised to learn that former, seemingly satisfied patients have filed a malpractice lawsuit against them. Actual calls to the Risk Management Hotline and closed malpractice cases will be used to identify patients who are unhappy, and to offer ways to improve communication skills for dealing with patients once problems are apparent.

Contact the OMIC Risk Management Coordinator, Linda Nakamura, if you are interested in completing this course. OMIC insureds can earn a 5% or 10% discount upon the renewal of their OMIC policy.

 

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Six reasons OMIC is the best choice for ophthalmologists in America.

Best at defending claims.

An ophthalmologist pays nearly half a million dollars in premiums over the course of a career. Premium paid is directly related to a carrier’s claims experience. OMIC has a higher win rate taking tough cases to trial, full consent to settle (no hammer) clause, and access to the best experts. OMIC pays 25% less per claim than other carriers. As a result, OMIC has consistently maintained lower base rates than multispecialty carriers in the U.S.

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