Risk Management

November 2021 Bulletin: Don’t Let the Telephone Compromise Care

November 4, 2021

Dear OMIC Insureds:

Making medical decisions over the phone is a necessary part of practice, but there are risks: OMIC’S claims experience confirms that inadequate telephone screening, improper decision-making, and lack of documentation all play a significant role in ophthalmic malpractice claims. Negligent telephone screening and treatment of postoperative patients is especially likely to result in malpractice claims.

OMIC’s Telephone Screening of Ophthalmic Problems is a comprehensive toolkit that outlines these risks and arms you with practical solutions, including sample screening guidelines and contact forms.

In addition, our pre-recorded presentation, Telephone Screening: Liability Issues and Guidelines, illustrates the pitfalls of telephone contact through closed case analysis, and offers strategies to help you reduce risk and ensure safer patient care.

If you have questions, contact us for confidential risk management advice atriskmanagement@omic.com. Or call us at 1-800-562-6642, enter 4 for Risk Management.

Sincerely,

Jane Mock, CPHRM
Risk Manager

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