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OMIC course during the AAO program at the AAO Meeting, October 19, 2014

Calendar
Tickets
When:
October 19, 2014 all-day
2014-10-19T00:00:00-07:00
2014-10-20T00:00:00-07:00
Where:
McCormick Place Convention Center
2301 South Lake Shore Drive
Chicago, IL 60649
USA
Cost:
Refer to website
Contact:
AAOE
415-561-8500
Email
Event website
Live Seminars
OMIC course during the AAO program at the AAO Meeting, October 19, 2014 @ McCormick Place Convention Center | Chicago | Illinois | United States

Join OMIC at a session presented by the American  Academy of Ophthalmic Executives (AAO) on Sunday, October 19, 2014 in Chicago, Illinois during the AAO Annual Meeting.

Date: Sunday, October 19, 2014

Time:  4:30 pm to 5:30 pm

Location:  Room S106B

Topic: Identifying and Managing Unhappy Patients (AAO Instruction Course #237)

Speaker: Anne M. Menke, RN, PhD, OMIC Risk Manager

Ophthalmologists report spending an increasing amount of time dealing with “difficult” patients. At times, eye surgeons are surprised to learn that former seemingly satisfied patients have filed a malpractice lawsuit against them.  In this course, actual calls to the OMIC Risk Management Hotline and closed malpractice cases will be used to identify patients who are unhappy, and to offer ways to improve communciation keeps for dealing with patients once problems are apparent.

OMIC insureds can earn a discount on their policy by attending this course.  Please sign in while in the room attending the presentation.

Registration:  Find more information about registration at http://www.aao.org/aaoe/about-aaoe/index.cfm

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